Welcome to Wonder Clothing Shop! These Terms and Conditions govern your use of our website wonder-clothing.com and your purchases from our magical collection of Disney-inspired products. Please read these terms carefully before using our website or placing an order.
By accessing our site and making a purchase, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.
1. Website Usage and Account Creation
1.1 Eligibility
You must be at least 18 years old or have parental consent to use our website and make purchases. By using our site, you represent that you meet these requirements.
1.2 Account Information
When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2. Products and Services
2.1 Product Description
We offer a magical collection of Disney-themed products including:
- Action Figures and Collectibles
- Disney Designer Collection items
- Disney Ears and nuiMOS
- Baby Clothing and Accessories
- Costumes (including Baby Costumes)
- Adult Fashion items
- Colouring & Creativity products
- Disney Parks merchandise
We strive to accurately display our products, but colors may vary slightly due to monitor settings. Product availability is subject to change without notice.
2.2 Product Limitations
Due to licensing restrictions and product nature, some items may have limited availability. We reserve the right to limit quantities and discontinue products at our discretion.
3. Orders and Payment Terms
3.1 Order Process
Placing an item in your cart does not reserve that item. Orders are only confirmed once payment is processed and you receive an order confirmation email.
3.2 Pricing
All prices are listed in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.
3.3 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
By providing payment information, you represent that you are authorized to use the payment method.
3.4 Order Acceptance
We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity.
4. Shipping and Delivery
4.1 Processing Time
Orders are typically processed within 1-2 business days after payment confirmation.
4.2 Shipping Methods
We offer two shipping options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
- Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment
4.3 Shipping Limitations
We ship worldwide but cannot deliver to some Asian countries and remote areas. Delivery times may vary during holiday seasons or due to unforeseen circumstances.
4.4 Import Duties and Taxes
For international orders, customers are responsible for any import duties, taxes, or customs fees. These are not included in the product or shipping costs.
5. Returns and Exchanges
5.1 Return Policy
We offer a hassle-free return and exchange policy within 15 days of receiving your order. To be eligible for return, items must be unused, in original packaging, and with all tags attached.
5.2 Non-Returnable Items
To maintain quality and hygiene standards, the following items cannot be returned or exchanged:
- Baby Accessories (for hygiene reasons)
- Baby Clothing (unless defective)
- Costumes (including Baby Costumes and Disney Costumes)
- Disney Ears (often personalized and hygiene-sensitive)
- Colouring & Creativity items (once opened or used)
- Adult Fashion intimate apparel (for hygiene reasons)
If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected].
5.3 Return Process
To initiate a return or exchange:
- Contact us within 15 days of delivery at [email protected] with your order number and item details
- Wait for approval and a Return Authorization Number (RAN)
- Package the item securely in its original packaging with all tags attached
- Include the RAN inside and ship to: Wonder Clothing Shop, 2764 Ford Street, San Francisco, US 94108
You are responsible for return shipping costs unless the item is defective or incorrect. Use a tracked shipping method for returns.
5.4 Refunds
Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: Processed within 24 hours, appears in 3-5 business days
Original shipping costs are non-refundable unless the return is due to our error.
6. Intellectual Property
All content on this website, including images, text, logos, and product designs, is the property of Wonder Clothing Shop or our licensors (including Disney) and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from this site without prior written permission.
Disney characters and properties are trademarks of The Walt Disney Company. Wonder Clothing Shop is not affiliated with, authorized by, or endorsed by The Walt Disney Company.
7. User Responsibilities
7.1 Accurate Information
You agree to provide accurate and complete information when creating an account and placing orders.
7.2 Prohibited Activities
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to any part of the website
- Interfere with the proper functioning of the website
- Submit false or misleading information
- Use any automated system to access the website without permission
8. Limitation of Liability
Wonder Clothing Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or products purchased, including but not limited to damages for loss of profits, data, or other intangible losses.
Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes are posted constitutes acceptance of those changes.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law principles.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Address: Wonder Clothing Shop, 2764 Ford Street, San Francisco, US 94108
