At Wonder Clothing Shop, we strive to make your shopping experience as magical as possible. However, we understand that sometimes an item may not be the perfect fit or meet your expectations. That’s why we offer a hassle-free returns and exchanges policy to ensure your complete satisfaction.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be unused, in their original packaging, and with all tags attached. Please note that certain products, due to their nature, cannot be returned or exchanged (see section below).

Non-Returnable Items

Based on our product offerings and to maintain hygiene and quality standards, the following items are not eligible for return or exchange:

  • Baby Accessories (for hygiene reasons)
  • Baby Clothing (unless defective)
  • Costumes (including Baby Costumes and Disney Costumes, due to their specialized nature)
  • Disney Ears (as they are often personalized and hygiene-sensitive)
  • Colouring & Creativity items (once opened or used)
  • Adult Fashion intimate apparel (for hygiene reasons)

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected], and we’ll gladly assist you.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template provided below.
  2. Wait for Approval: Our customer care team will review your request and provide you with a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Ship the Item: Package the item securely in its original packaging, include the RAN inside the package, and ship it to the address provided. We recommend using a tracked shipping method as you are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Processing: Once we receive and inspect the item, we will process your refund or exchange within 5 business days.

Refund Information

Refunds will be issued to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing.
  • PayPal: Refunds are processed within 24 hours and may take 3-5 business days to reflect in your account.

Note that shipping costs are non-refundable for returns that are not due to our error. For exchanges, we will cover the shipping costs to send the replacement item.

Return & Exchange Request Template

Use the following template to email your return or exchange request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Wonder Clothing Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. Below are the details:

– Item Name: [Product Name]
– Reason for Return/Exchange: [Please specify reason, e.g., size issue, defective item, etc.]
– Preferred Action: [Refund / Exchange for (specify size or product)]

Please provide me with the Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Return Shipping Address

Once your return is approved, please ship the item to:

Wonder Clothing Shop
2764 Ford Street
San Francisco, US 94108

Note: For orders shipped outside the US, please indicate “Return for Repair/Exchange” on the customs form to avoid additional charges. We are not responsible for items lost during return shipment, so we recommend using a tracked service.

Need Help?

If you have any questions about our returns and exchanges policy, feel free to contact our magical customer care team at [email protected]. We’re here to help make your experience wonderful!