Welcome to Wonder Clothing Shop’s FAQ page! We’re here to help answer your questions about our magical Disney and character-inspired products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer care team is always ready to assist at [email protected].
Products & Collections
What types of products do you offer?
We specialize in Disney and character-inspired magic! Our collection includes Action Figures, Collectibles, Disney Designer Collection items, Disney Ears, Disney nuiMOS, Costumes (including Baby Costumes), Adult Fashion, Baby Clothing, Baby Accessories, and Colouring & Creativity supplies. We’re your one-stop shop for all things Disney and character fandom!
Do you carry limited edition or exclusive items?
Yes! We often feature exclusive collections and limited edition items, particularly in our Disney Parks and Disney Designer Collections. These special pieces are perfect for serious collectors and Disney enthusiasts looking for unique additions to their collections.
Ordering & Account
How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order. No account is required, but creating one helps you track orders faster!
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Shipping & Delivery
Where do you ship?
We ship magic worldwide! However, we currently cannot deliver to some remote areas and parts of Asia due to logistical constraints. We’re constantly working to expand our reach to bring wonder to every corner of the globe.
What shipping options are available?
We offer two enchanting shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after shipment.
– Free Shipping: For orders over $50, delivered via EMS in 15-25 days after shipment.
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after shipment.
– Free Shipping: For orders over $50, delivered via EMS in 15-25 days after shipment.
How long does it take to process my order?
All orders are carefully packed with magic at our San Francisco headquarters within 1-2 business days before being shipped out for delivery.
Will I receive tracking information?
Absolutely! Once your order ships, we’ll send you a tracking number so you can follow your package’s magical journey right to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to be completely delighted with your magical items! If anything isn’t perfect, you may return items within 15 days of receipt. Please contact our customer care team at [email protected] to initiate a return.
How do I start a return?
Simply email our friendly customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple process and make sure everything is magically resolved.
Contact Information
How can I contact Wonder Clothing Shop?
You can reach our magical customer care team at [email protected]. We’re based in San Francisco but ship wonder worldwide!
Where are you located?
Wonder Clothing Shop is headquartered at 2764 Ford Street, San Francisco, US 94108, where we carefully pack all your magical orders before they begin their journey to you.
Thank you for choosing Wonder Clothing Shop—where every delivery is a new chapter in your magical story!